How to Build a Unified Customer Interaction Management System

In today’s digital landscape, managing customer conversations across social media, live chat, phone, and email can be overwhelming unless you have a structured system in place. That’s exactly where a Customer Interaction Management (CIM) platform comes into play. WEDOWEBAPPS lays out a framework that helps businesses centralize communication, automate workflows, and respond more quickly and personally. A CIM platform provides a single dashboard where teams can see all customer messages, regardless of the channel.

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